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Harman to introduce voice-enabled hospitality solutions

Harman to introduce voice-enabled hospitality solutions

Harman to introduce voice-enabled hospitality solutions


Harman Professional has partnered with audio, video and lighting control systems manufacturer SoundHound for future JBL Professional-branded solutions for hospitality environments to be powered by the Houndify voice interface. Houndify uses proprietary Speech-to-Meaning and Deep Meaning Understanding technologies to provide voice recognition and contextual understanding.

‘Harman partnering with SoundHound Inc and its Houndify platform allows hospitality providers to deliver a simple and pleasurable in-room experience for the guest, whether it’s controlling the room environment or using it for concierge services,’ said Brian Divine, senior vice president, products and customer solutions, Harman Professional Solutions. ‘As voice-enablement becomes ubiquitous with consumers in their home, having a seamless experience while travelling represents a huge opportunity for the hospitality industry and we’re proud that Harman/JBL and SoundHound Inc are coming together to deliver on that experience.’

The Houndify voice AI platform will provide voice-enabled ‘smart room’ experiences for hotel guests, notes Harman, which is currently running pilot programmes of the future solution in hotel locations around the world. In the pilot, Houndify-powered JBL Professional prototype speakers allow hotel guests to use their voices to navigate the hotel’s many offerings, features and control room settings. Guests can also stream music through the JBL Professional speaker via Bluetooth. In addition, customisable integration with Harman’s Hospitality Cloud AI allows the solution to be tailored to return on-property or affiliated responses to queries such as restaurant, service or entertainment recommendations. A planned product introduction is scheduled for 2020.

‘We are thrilled to partner with Harman on Houndify’s entrance into the hospitality space,’ said Amir Arbabi, VP of business development at SoundHound Inc. ‘By using our Houndify platform to create a delightful and robust voice experience for hotel guests, Harman has positioned itself as a leader in voice technology solutions for hotels.’

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