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Analog Way creates full-service centres with DMT and KKI

Analog Way creates full-service centres with DMT and KKI

Analog Way creates full-service centres with DMT and KKI

APAC:

Analog Way has announced the creation of full-service centres supported by its exclusive distributors in Asia: Kinoton in Korea and Digital Media Technology Co Ltd (DMT) in Taiwan, Hong Kong and Macau.

“We know that our products are typically used in mission-critical installations and so we see a need to offer the best available localised service to our customers in the region,” said Guy de Souza, Analog Way’s vice president for Asia. “We are convinced that the expertise and commitment to professional services that DMT and Kinoton (KKI) bring to the table will provide our customers now with a more complete experience.”

Both DMT and Kinoton were appointed exclusive distributors for their respective markets in 2020. Since then, training and certification have been organised to ensure their technicians are equipped with the knowledge to handle any service request and, if required, replace parts. With these capabilities in place, the French manufacturer can now provide customers with service turnaround times ranging from 24–72 hours, depending on the request.

“We are delighted to be among the few selected to collaborate with Analog Way on so many different levels,” commented Desmond Stou, general manager of DMT. “Being an authorised service centre is not just about repairing the machines, it is also about bringing Analog Way, DMT and the customers closer together in a tightly knitted community.”

“On behalf of KKI, we feel that having this service centre in Korea will enable us to give our customers a more enhanced service experience from now on,” added Edward Bae, vice president of Kinoton Korea.



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