Visionary appoints Danielson to expand technical support

Visionary has announced that Nic Danielson has been appointed technical support engineer. In this role, Danielson will aim to expand Visionary’s in-house customer service and technical support.

Prior to joining Visionary, Danielson served as a senior technical sales engineer for a prominent DSP manufacturer. In his role, Danielson worked closely with Visionary’s technology through a technical collaboration between Visionary and the DSP manufacturer. Danielson brings a breadth of experience with designing, tuning and troubleshooting various complete audio DSP systems, including whole control systems.

“In my time in the AV industry, I’ve built great relationships with many of the professionals at Visionary. They have been great to work with and I’m looking forward to working with them more closely,” said Danielson. “In my experience with technical support, I’ve learned the importance of deep product knowledge, but on top of that, the in-depth knowledge of commercial AV systems. Most importantly, customers want to work with companies willing to dive in with them and help make that system work. That brings full value to the customer, and I look forward to emphasising that in my new role.”

“Over the last two decades, Visionary has become a trusted and reliable professional AV brand. We have grown immensely with many unique installations and monumental projects, including our recent integration at Resorts World Las Vegas,” said Scott Freshman, chief operations officer for Visionary. “Naturally, as part of our continued growth, we are expanding the technical support department to provide personalised support for a global customer base. We are excited to strengthen our team and strengthen customer relationships through personalised technical support and troubleshooting, systems design and training.”